Packaging & Shipping Guide

On each product page, there is a tab called Packaging/Shipping where we highlight whether your award or gift choice comes with Standard or Premium Packaging. More information on Packaging is available in our How to Order section.

In most cases, we can offer an upgraded presentation for your award or gift if you'd like one. Most upgraded packaging will inquire additional costs. Please let us know what your requirements are and we will provide options for your review.

We offer many types of special packaging services: from special labeling, unique boxes, combined packaging, gift wrapping more. Please let us know what your requirements are and our team will provide ideas and options to meet your requirements.

Awarding You is dedicated to your complete satisfaction with your order. If your award arrives damaged, or broken, or has a manufacturing defect, we will replace your items at no charge. Please check your shipment upon arrival and notify us within 48 hours of any issues.

• Engraved/personalized products, as well as custom made products are not re-salable and cannot be returned or exchanged.
• Bulk purchases and program orders are special manufacturing runs, and cannot be returned for credit.
• Non-personalized items may be returned for credit within 7 days of purchase if you have gotten approval from our Customer Service Team prior to returning them. Items must be returned in their original packaging, and undamaged. We do not refund shipping costs, or pay for the return shipping costs.

Most of our products are ready for shipment in 10 business days.  You can find the production time for each product listed on the tab labeled Packaging/Shipping on each product page. Our Available Now products are ready for shipment 8 to 10 days after art approval and payment is made.  If you need your product in less time, there is the option to expedite your order and/or expedited shipping options to get your awards to your facility exactly when you need them.

This varies by the product(s) in your order, where they are shipping, and how quickly you need them to ship. Most of our order ship by standard ground freight carriers, but there are many air freight options when you need your items quickly. We can estimate shipping for you, and make recommendations on the most economical and efficient way to ship.

When your order ships, our system automatically sends you an email with tracking information.

There are a number of options for expediting your order. It depends on the products you need, and the time frame you need them in. In most instances, we can put your order into our FastTrack Production system to decrease the production time for your order. In addition to that, your order can be shipped by 2 Day or Overnight options to reduce your processing time. There are additional fees for these situations, so please contact us as early as possible with your requirements. See more information on Rush Orders.

Absolutely. We'll need to discuss what products, your time line, and final destination and then we'll create a plan to insure your products arrive at their international destination in a timely manner. All international shipments require additional forms for customs regulations, and will take longer due to the customs clearing process. Planning ahead is the key to making sure international shipments arrive when needed.

We regularly ship orders to multiple locations. Discussing this early in your order process will help our team to make the best recommendations for shipping methods and timing to insure all shipments arrive when you need them.

Generally we can easily ship on your company shipping account, but please speak with your Awards Consultant to make sure we can use the carrier you are requesting for the type of service and location for your shipment.

Absolutely. We can package and ship your award(s) or gift item(s) to individual home addresses, regional offices, or multiple facilities. There may be additional charges associated with the packaging requirements for this, so please discuss this requirement early on with your Awards Consultant. We'll work with you to make the best recommendations for your situation.